Shipping Policy

At Parweno, we are committed to providing a smooth and reliable shipping experience for our customers worldwide.
To ensure your orders arrive on time, we partner with trusted local and international shipping companies and strive to maintain multiple warehouses to reduce shipping costs and expand our delivery coverage.

1. International Shipping (Arab Countries)

We use international shipping carriers to deliver orders quickly and efficiently:

Shipping Information for Arab Countries:

  • Order Processing: 1 business day (after payment confirmation)

  • Delivery Time:

    • Saudi Arabia, UAE, Kuwait, Jordan, Qatar, Bahrain, Oman: 3-5 business days

  • Shipping Cost:

    • $15 USD (or equivalent in local currency):

Country Currency Local Equivalent of $15
Saudi Arabia SAR 56.25 Riyal
UAE AED 55.05 Dirham
Kuwait KWD 4.65 KWD
Jordan JOD 10.65 JOD
Qatar QAR 54.60 QAR
Bahrain BHD 5.70 BHD
Oman OMR 5.70 OMR

Note: Prices are approximate and may vary slightly due to exchange rates or fees.

2. International Shipping (Europe + North America)

  • European Union (Netherlands, Germany, France, Italy, Spain, etc.):

    • Delivery Time: 5-7 business days

    • Cost: 20 EUR (or equivalent)

  • North America (USA, Canada):

    • Delivery Time: 7-10 business days

    • Cost: 25 USD

3. Domestic Shipping (Egypt)

We use local carriers to ensure fast delivery:

  • Order Processing: 1 business day

  • Delivery Time: 1-3 business days after shipment

  • Coverage: All Egyptian governorates

  • Shipping Cost:

    • Free for orders over 700 EGP

    • 50 EGP for orders under 700 EGP

4. Shipment Tracking

  • You'll receive a tracking number via email/SMS once shipped

  • Track your package through:

    • The carrier's official website

    • Your Parweno account

5. Delay/Loss Policy

  • Delays: Contact us if your shipment is late

  • Lost Packages: We'll reship free of charge or issue a full refund

6. Customs & Duties

  • International orders (Europe/North America): May be subject to customs fees per the destination country's regulations

  • The customer is responsible for these charges

  • We're not liable for customs delays or inspections

7. Order Cancellation/Modification

  • You may cancel/modify orders within 24 hours of placement (before shipping)

  • After shipment, cancellations aren't possible but you may return items per our return policy

8. Contact Us

For shipping inquiries:

  • Email: info@parweno.com

  • WhatsApp: +201121021173

  • Working Hours: Saturday-Thursday, 9 AM - 5 PM (Cairo Time)

Important Notes:

  • Shipping rates are not fixed - we reserve the right to adjust them based on global shipping price changes

  • Any price changes will be updated on our website transparently

  • Delivery times may be affected by unforeseen circumstances like holidays or natural disasters

Thank you for choosing us!
The Parweno Team 💙