privacy policy

Last updated: May 20, 2025

This Privacy Policy describes how Parweno (“Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit parweno.com , use our Services, make a purchase from the Site, or communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Policy, “you” means a user of the Services, whether you are a customer, a visitor to the Site, or any other individual whose information has been collected in accordance with this Policy.

Please read the Privacy Policy carefully. By using or accessing the Services, you consent to the collection, use, and disclosure of your information as described in this Policy. If you do not agree to this Policy, please do not use or access any of the Services.
Changes to the Privacy Policy

We may update this Privacy Policy from time to time, including due to changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How we collect and use your personal information

To provide services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the purposes identified below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any legal obligations, enforce applicable Terms of Service, and protect the Services, our rights, the rights of our users, or others.
What personal information do we collect?

The types of personal information we collect about you depend on how you interact with the Site and use the Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be linked to you. The following sections describe the specific categories and types of personal information we collect.
Information we collect directly from you

Information you provide to us directly through the Services includes:

Contact details: such as name, address, phone number, and email.

Order information: such as name, billing address, shipping address, payment confirmation, email, and phone number.

Account information: such as username, password, security questions, and other information used for account security purposes.

Customer support information: such as information you choose to include in your messages to us, for example when you send a message through the Services.

Certain features of the Services may require you to provide certain information about yourself directly. You may choose not to provide this information, but doing so may prevent you from using or accessing those features.
Information we collect about your use

We may automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies. Usage Data may include information about how you access and use the Site, including device information, browser information, network connection information, IP address, and other information related to your interaction with the Services.
Information we obtain from third parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

Companies that support our site and services, such as Shopify.

Our payment processors, who collect payment information (such as bank account, credit/debit card information, billing address) to process your payments, fulfill your orders, and deliver the products or services you have requested, in order to perform the contract between us and you.

When you visit the Site, open emails we send to you, or interact with the Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, developer tools, third-party libraries, and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the "Third Party Websites and Links" section below.
How do we use your personal information?

Providing Products and Services: We use your personal information to provide services to you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, and exchanges, creating and managing your account, organizing shipping, facilitating returns and exchanges, and other features related to your account.

Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing messages via email, text message, or postal mail, and displaying advertisements for products or services. This may include using your information to customize services and advertisements on our website and other sites.

Security and Fraud Prevention: We use your personal information to detect fraudulent, illegal, or malicious activity and take action. If you choose to use the Services and create an account, you are responsible for maintaining the security of your login information. We recommend that you do not share your username or password with anyone else. If you believe your account has been compromised, please contact us immediately.

Communicate with you and improve services: We use your personal information to provide customer support and improve our services.

Cookies

Like many websites, we use cookies on our site. For more information about the cookies we use, you can visit Shopify's Cookie Policy. We use cookies to operate and improve the site (including remembering your actions and preferences), and to perform analytics to better understand how users interact with the Services. We may also allow third parties to use cookies on our site to improve the Services and advertising.

Most browsers automatically accept cookies, but you can set your browser to refuse or delete them. Keep in mind that blocking cookies may affect your experience and make some site features unavailable or not function properly.
How do we disclose personal information?

In some cases, we may disclose your personal information to third parties for the purposes of contract performance or other legitimate reasons, such as:

Service providers: such as IT service providers, payment processors, shipping companies, and customer support.

Business and Marketing Partners: To advertise to you or provide services.

Affiliates: Within our business group.

In certain circumstances: such as mergers, legal obligations, or to protect our rights or the rights of users.

Third-party websites and links

Our website may contain links to third-party websites or platforms. If you visit these websites, please review their privacy policies, as we are not responsible for their privacy or security practices.
Children's data

The Services are not intended for children, and we do not intentionally collect personal information from them. If you are a parent or guardian of a child and they have provided us with their information, please contact us to delete it.
Information security and retention

No security measure is perfect, and we cannot guarantee complete security. We recommend not using unsecured channels to send sensitive information. We retain your information for as long as necessary for your account, services, or legal obligations.
Your rights

Depending on where you live, you may have some or all of the following rights:

Right to access/know: Request access to your personal information.

Right to Deletion: Request that your information be deleted.

Right to Rectification: Request correction of inaccurate information.

Right to data portability: Request a copy of your information or have it transferred to a third party.

Restrict processing: Request that we stop processing your information.

Withdrawal of consent: If we rely on your consent to process.

Manage preferences: You can unsubscribe from marketing messages at any time.

To claim these rights, you can contact us via the details below.
Complaints

If you have complaints about how we process your information, please contact us. If you are not satisfied with our response, you can lodge a complaint with your local data protection authority.
International users

We may transfer, store, or process your information outside your country of residence. If we transfer data outside Europe, we will rely on approved transfer mechanisms such as the EU Standard Clauses.
Contact us

For any questions about our Privacy Policy or to exercise your rights, please contact us via:

Email: info@parweno.com

WhatsApp: 00201111021013