Policies
This website is operated by Parweno Company (registered in Egypt, commercial register number 17564, address - Egypt / Al-sharqia / 10th of Ramadan / Industrial Zone).
Throughout the site, the terms “we”, “us” and “our” refer to Parweno.
Acceptance and Conditions
By using the Site or purchasing our products, you agree to be bound by the following terms and conditions ("Terms of Service"), including the Privacy Policy and Returns Policy. These Terms apply to all users (including customers, sellers, and visitors).
Amendments
We reserve the right to modify these terms at any time. Updates will be posted on this page, and your continued use of the site constitutes acceptance of the changes.
Section 1 - General Requirements
Eligibility
You must be an adult (18+ years old) in your country or have parental consent.
It is prohibited to use the Site for any illegal purposes or to violate local or international laws (such as intellectual property rights).
:Geographical restrictions
We serve the Middle East (Egypt, Saudi Arabia, UAE, etc.), Europe (EU and UK), and North America.
We may refuse to provide services to some areas due to shipping restrictions or local laws.
Section 2 - Products and Prices
Accuracy and description
We strive to display products accurately, but colors may vary depending on device screens.
Prices are shown in US Dollars (USD), Euros (EUR) and Egyptian Pounds (EGP) and may change without notice.
Quantities and availability
Some products are in limited quantities.
We reserve the right to discontinue any product or modify its description at any time.
Section 3 – Orders and Shipping
:Complete the order
Accurate information (shipping address, payment method, etc.) must be provided.
We may request proof of identity for large or suspicious orders.
: Shipping and handling
Shipping times vary depending on destination (3-7 days for Middle East, 5-14 days for Europe and America).
Products may be subject to customs duties in some countries (buyer bears these costs).
Section 4 - Payment and Taxes
Payment methods
We accept credit cards (Visa/Mastercard), PayPal, and cash on delivery (only in some Middle Eastern countries).
All transactions are encrypted via SSL.
Taxes
Prices include Value Added Tax (VAT) for countries that impose it (eg Egypt 14%, Europe depending on the country).
Import taxes may be added to international shipments depending on the laws of the receiving country.
Section 5 - Returns and Refunds
Return Terms
Returns are accepted within 14 days of receipt provided the product is in its original condition.
The product is not returnable if it is worn or damaged due to misuse.
:Refund
The amount will be refunded within 5-10 working days using the same payment method (after receiving the product and checking it to ensure that the return conditions are met)
Section 6 - Privacy and Security
Data Protection
We comply with GDPR (for European customers), CCPA (for California), and Egyptian Data Protection Law.
We do not sell your personal data to third parties without your consent.
Cookies
We use cookies to improve your user experience. You can manage them through your browser settings.
Section 7 - Liability and Warranty
Disclaimer
We do not guarantee 100% accuracy of information on the Site (such as availability or prices).
We are only liable for damages resulting from our direct negligence.
Natural products
Herbal/natural products are not intended to diagnose or treat any disease. Please consult a physician before use.
Section 8 – Governing Law and Dispute Resolution
Applicable law
These Terms are governed by the laws of the Arab Republic of Egypt, taking into account the consumer protection laws of the European Union and the United States where applicable.
Dispute Resolution
In the event of a dispute, we will attempt to resolve it amicably. If this fails, the dispute will be submitted to the competent courts in Cairo, Egypt.
For EU customers: You can resort to the Electronic Dispute Resolution (ECODR) platform.
Section 9 - Contacting Us
For any inquiries or to exercise your rights (such as accessing or deleting your data), please contact us via
Email: info@parweno.com
WhatsApp: +201111021013
Address: Al-sharqia / 10th of Ramadan / Industrial Zone, Egypt.
